Why Thousands of Netflix Users Are Canceling, and How to Quit

You can cancel your Netflix account on a computer or mobile device.

Sarah Tu/CNET

Streaming video giant Netflix recently stunned the entertainment industry by reporting a loss of 200,000 subscribers in the first quarter of 2022. The company had previously made an estimate increase of 2.5 million subscribers for that period.

Why are so many users leaving Netflix? A big reason is the fallout of the COVID-19 pandemic restrictions – those previously limited to video streaming at home now have more entertainment options available such as eating out, attending concerts or watching movies in theatres.

Inflation isn’t helping Netflix either. Families are cutting back on other expenses due to the high cost of food and gasoline, and Netflix’s price hike in early 2022 may have drawn attention to this as a potential budget cut.

In its Q1 2022 shareholder letter, the company mentioned the war in Ukraine as a major factor in the loss of customers. Netflix argues that the suspension of its service in Russia resulted in a net loss of 700,000 global subscribers.

As competitors like Disney Plus, HBO Max, Amazon Prime and Hulu grow, more users may consider canceling Netflix. If you’re ready to leave Stranger Things, Bridgerton, Russian Dolls, and Better Call Saul behind, read on to learn how to easily cancel your Netflix account.

How to cancel your Netflix subscription on your phone or tablet

It’s easy to cancel your subscription on a computer (see next section). Netflix makes it difficult to cancel your subscription on your phone and tablet, but there is a way to do it, although you won’t be using the App Store or any of the official Netflix apps on the Play Store. Instead, you’ll need to use your web browser of choice to cancel your Netflix account:

1, go for netflix.com on your web browser and sign in to your account. If you are redirected to the app, access the Netflix website in a private browser, which prevents redirects from occurring.

2, tap three-dash menu on the top left to open the side menu.

3, hit now account,

4, Scroll down and tap cancel membership, which you will find under Membership and Billing. The next page will inform you that your cancellation will take effect at the end of your current billing period.

5, To cancel your Netflix subscription, tap the blue one finish canceling switch.

To cancel your Netflix account on mobile, you have to visit the website in your web browser.

Nelson Aguilar / CNET

How to Cancel Your Netflix Subscription on Your Computer

Canceling your Netflix subscription is much simpler on your computer. To get started, simply open your preferred web browser and then follow these steps:

1, go for netflix.comSign in to your account and Select a user. Do not use a children’s account or you will not be able to access your account settings.

2, Next, hover your mouse over the user icon in the top-right and click account,

3, kill the cancel membership switch.

4, Finally, click on the blue color finish canceling switch.

If you intend to cancel your Netflix account, ignore the offer on the right.

Screenshot by Jason Cipriani/CNET

new netflix subscription prices

The price increases for three tiers of Netflix’s streaming service, which the company announced in January, are now applicable for new subscribers and for existing Netflix subscribers. You might have received an email about the price hike, but in case you haven’t, here’s the latest price analysis:

netflix price plans

Cut your streaming costs

How to Get the CNET Get Newsletter

Get expert tips on using phones, computers, smart home gear and more. Delivered on Tuesday and Thursday.

Source