Last week Elon Musk has posted a series of very interesting tweets on his page, stating that he wants to review the work within the Tesla workshops so as to allow dispose of 2/3 of requests for intervention within the daywithout the car having to stay in the workshop even just one night.
On the other hand, those who choose an electric car do so also due to the proven lower need for maintenance interventions, unfortunately, in recent years, Tesla’s clientele has increased rapidly and often the official workshops find themselves in difficulty during interventions in because of ever increasing demands.
The problem undoubtedly arises from poor level of quality control that happens on Tesla before they are put on sale, and obviously all problems that arise shortly after delivery to the customer must be resolved quickly and under warranty; if you combine these interventions with those of normal maintenance on cars, the workload becomes excessive and times get longer.
All of these issues are clear to Tesla and its CEO, which it has been committed to since 2018 increase the number of Tesla workshops in the area – especially in the United States where there are now many Teslas but in some states the company’s workshops can be counted on the fingers of one hand – so much so that in 2021 one workshop was opened a week.
Working on Tesla North American service.
Goal is 2/3 of cars receive same-day service, no wait.
– Elon Musk (@elonmusk) June 4, 2022
By joining the forces of the new workshops to those of the itinerant mechanics who can carry out interventions directly at the customer’s home, Tesla is slowly picking up the situation, but the biggest step will have to be done in terms of quality control, so as to drastically reduce the interventions performed on newly sold cars. In part it has already been done: according to the ranking of JD Power, from 2020 to 2021 Tesla has reduced the number of “problems per 100 vehicles” going from 250 to 231 – for comparison, a brand like Audi has a figure of 240, while Volkswagen has 213.
