On a daily basis we receive files on our smartphone with a system Androidfrom photos, videos, through PDF to spreadsheets, there are several formats that we can download to the device.
There are rare times when receiving a file is unsuccessful. However, thanks to the Mobile Zone portal, we can execute some procedures that can help us download the elements sent to our phone.
Check phone memory
It is likely that the device’s internal storage has run out of space. Without the ability to save files, new photos and/or videos cannot be received or viewed.
Free up space on your device’s memory
Old files, screenshots, PDFs and other formats remain on our smartphone, even though they have long since ceased to be useful. It is best to remove these items to have space in the memory of our devices.
It is best to use Files by Googlesince the artificial intelligence of the application allows us to sort the files by date and size, speeding up the cleaning process.
Transfer files to a microSD card
By having this physical storage device, we can transfer the files from the smartphone in order to have space in the internal memory of the phone. It is important to verify the internal configuration of the equipment, so that the new files are saved on the microSD card automatically.
Check your internet connection and your telephone service provider
In most cases, problems with internet speed are responsible for our smartphone downloading files.
To check the status of your connection you can enter the following web page and know the speed at which you are browsing the internet. It does not matter if you use it with your Wi-Fi or with the data that your cell line gives you.
Check that there is space available in the internal memory of the smartphone. Photo: Mag El Comercio.
